Title Tuesday: Advocus Title Customer Satisfaction Results

Advocus Title takes pride in our customer service and satisfaction, and we continually evolve to better serve you and your clients.  In 2021, Advocus Title improved across the board in comparison to 2020 by achieving an overall Net Promoter Score (NPS) of 8.18 out of 10!  We were able to do this with hard work and by growing our company with a focus on:

  • response times
  • quality of work
  • title commitment turntimes
  • implementing a Customer Success Team, and
  • providing an industry-leading closing experience with our eClose Tech Support Team

With all the new adjustments over the last couple of years in our society, we really wanted to focus on keeping our customers safe, happy and healthy.  One way we’re able to do this was by becoming eClose experts – we are the industry leaders, and no one does it better.  Closing your loan via eClose allows your client to sign documents electronically with a licensed notary online in the safety of their own home, removing the stress of direct contact with another person.  And according to our eClose customer satisfaction survey, we had an astounding 4.98 rating out of 5!  If you have not tried eClose yet, Advocus Title is here to guide you and your client through the process. If you have questions or would like to know more, please click here for information—we can’t wait to show you how easy it is!

Overall, Advocus Title’s customer service received a 4.17 out of 5, which in addition to our entire staff, we attribute to our Customer Success Team who can be reached Monday – Friday 8:30am – 9:00pm CT and Saturday 8:30am – 5:30pm CT viaformemailorphone.  

If you were not able to partake in the CSAT survey, please feel free to give any feedback or suggestions on how we can better serve you and your clients and thank you as always for your support!

Title Term of the Week: Collateral

In a home loan, the property is the collateral. The borrower risks losing the property if the loan is not repaid according to the terms of the mortgage or deed of trust.

Faster Closings with Faster Turntimes

At Advocus Title, we know that you want to provide your borrower with the fastest closing experience in the market.  That’s why we are committed to continuously reducing our turntimes to provide you with best-in-class speed to close.  To provide transparency and allow you to best manage your closing process, we publish our state-by-state turntimes to an initial title commitment on the GR intranet.  Check out the latest to see how Advocus Title can help improve your speed to close. 

Need Help?

The Advocus Title team is committed to providing you with the best title experience in the industry, and if anything goes wrong, to provide you a quick and clear path of escalation and issue resolution. 

Connect with Advocus Title Customer Support via formemail, or phone.